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Job Description:
Job Title: Project Manager – Salesforce Implementation & O&M
We are seeking a highly skilled and dynamic Project Manager to lead and oversee our Salesforce Implementation and Operations & Maintenance (O&M) project. The ideal candidate will have proven experience in managing end-to-end Salesforce implementations, ensuring successful delivery of business objectives, and managing ongoing support and optimization post-deployment. You will work closely with cross-functional teams, including business stakeholders, developers, and external vendors, to ensure that the project is delivered on time, within scope, and aligned with the company’s strategic goals.
Key Responsibilities:
- Salesforce Implementation Management:
- Lead and manage all aspects of the Salesforce implementation project, including planning, execution, and delivery.
- Collaborate with stakeholders to define project scope, goals, and deliverables.
- Develop and manage project plans, schedules, and budgets.
- Coordinate and manage internal and external resources (developers, consultants, business analysts) to ensure project timelines and objectives are met.
- Oversee requirement gathering, design, configuration, and testing phases of the implementation.
- Identify and mitigate project risks and issues, ensuring resolution within scope, time, and budget.
- Ensure quality assurance processes are followed, and the system meets user expectations and business needs.
- O&M Project Management:
- Oversee and manage the ongoing operations and maintenance of the Salesforce platform post-implementation.
- Act as the primary point of contact for ongoing support, including troubleshooting, bug fixes, and system enhancements.
- Monitor system performance, ensuring optimal performance and user satisfaction.
- Collaborate with business teams to prioritize O&M tasks and improvements based on business requirements and user feedback.
- Continuously improve processes for support, maintenance, and service delivery.
- Stakeholder Communication:
- Serve as the key communication liaison between the business and technical teams.
- Provide regular project status updates to senior leadership and stakeholders.
- Facilitate meetings, presentations, and documentation to ensure alignment with project goals and timelines.
- Change Management & Training:
- Develop and implement change management strategies to ensure smooth adoption of Salesforce by users.
- Coordinate training programs for end-users and internal teams on Salesforce features and best practices.
- Budget & Resource Management:
- Manage project budgets, track expenses, and report financial status regularly.
- Allocate resources efficiently, ensuring that the right skill sets are available for successful implementation and ongoing maintenance.
- Continuous Improvement:
- Recommend and drive enhancements to Salesforce functionality based on evolving business needs.
- Support the development and implementation of a strategy for optimizing the Salesforce platform over time.
Qualifications:
- Education:
- Bachelor’s degree in Business, Information Technology, Project Management, or related field.
- PMP, Agile, or other relevant certifications preferred.
- Experience:
- Minimum of 5 years of experience in managing Salesforce projects, including implementation and O&M.
- Proven track record of successfully leading Salesforce implementations (Sales Cloud, Service Cloud, or other Salesforce products).
- Experience with both waterfall and agile project management methodologies.
- Familiarity with Salesforce development, administration, and customization.
- Experience in stakeholder management, including coordinating cross-functional teams.
- Skills:
- Strong project management skills, with a solid understanding of project lifecycle, tools, and processes.
- Excellent leadership, organizational, and communication skills.
- Ability to manage multiple projects and priorities simultaneously.
- Strong problem-solving and conflict resolution abilities.
- Familiarity with Salesforce best practices, data models, and integrations.
- Proficiency in project management tools (e.g., Jira, Microsoft Project, Asana, or similar).
Preferred Skills:
- Experience with Salesforce Lightning, Salesforce integrations, and third-party apps.
- Knowledge of Salesforce certification processes and governance standards.
- Prior experience in leading or managing support and maintenance teams.
- Experience with other cloud technologies or CRM systems.
Note: Candidate must have resided in USA for at least 3 years to be eligible for this position for background check.